We watch it, and we respond
Uptime checks, metrics, logs and alerts designed around what your users feel — plus a response plan, runbooks and honest post-incident reviews.
- Dedicated support from real engineers
Outcomes that matter to your business
Know first
Hear about problems from us, not your customers.
Faster recovery
Runbooks and clear roles shorten every incident.
Fewer repeats
Blameless reviews fix the causes, not just the symptoms.
What we deliver
Everything below is included unless we agree otherwise in writing. You own the code, the designs and the data.
Technology we use for this
- Prometheus
- Grafana
- Loki
- Uptime Kuma
- OpenTelemetry
- Sentry
Uptime and synthetic checks
From outside, the way users see you.
Metrics and logs
Dashboards for CPU, memory, errors and latency.
Actionable alerts
Symptom-based, with severity and a runbook link.
Incident response
Clear roles, updates and a post-incident report.
A clear process, no surprises
- 01
Define what matters
Key user journeys and targets.
- 02
Instrument
Checks, metrics, logs and dashboards.
- 03
Alert and respond
Severity levels and on-call.
- 04
Review
Monthly reporting and improvements.
Questions we hear about this service
Do you respond out of hours?
Yes, on the Managed and Fully managed levels and with 24×7 on-call cover. On Essentials, alerts go to you and our support team helps during business hours.
Will we be flooded with alerts?
No. We alert on symptoms users feel and tune thresholds so every alert is worth acting on.
Do you write incident reports?
Yes. After a significant incident we share a blameless review: what happened, the impact, and what we’re changing.
Your problem is our problem.
Tell us what you need. A senior engineer will reply within one business day — with questions, not a sales script.